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How We Handle Your Data and Account Terms

This page sets out the legal framework behind your arjuna4d account — what data we collect, how we store it, who can access it, and what you can ask us to change or delete.

Data TransparencyCookie DisclosureAccount ControlRegion EligibilityContact Paths

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POLICY CONTACT PATHS

Reach Us About Legal or Data Requests

Have a question about your data, want a copy of what we hold, or need to request account deletion? Here are the channels we monitor for policy-related enquiries. We aim to respond to formal data requests within a reasonable timeframe once your identity is verified.

Live Chat Open a live chat session from any page and mention that your query is legal or data-related. Our agents will escalate it to the appropriate team who handles account data, deletion requests and policy clarifications directly.

Email Support Send your legal or data request to our support email with your registered account details. Include the specific data action you need — access, correction or removal — and we will verify your identity before processing.

Account Settings Some data preferences can be managed directly from your account dashboard. You can update your contact details, change your linked e-wallet, or toggle marketing communication preferences without waiting for agent assistance.

Legal Notice and Jurisdiction Disclosure

arjuna4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to the terms outlined here. We collect the minimum personal information needed to verify your identity, process deposits through DANA, OVO or GoPay, and protect your account from unauthorised access. Your name, email, phone number and wallet

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identifier are stored using encryption at rest and in transit. We do not sell or trade your personal data to third parties for marketing purposes. Our platform is accessible where local law permits. If regulations in your region restrict access to services like ours, it is
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your responsibility to confirm eligibility before creating an account. We reserve the right to restrict or close accounts that originate from ineligible jurisdictions without prior notice. Cookies help us remember your session preferences and improve how the lobby loads on mobile devices. You can manage cookie
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settings through your browser. We use session cookies for authentication and analytics cookies to understand which sections of the site receive traffic — no advertising trackers from external networks run on our pages. For payment disputes related to DANA, OVO or GoPay transactions, we retain transaction
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records and can provide confirmation details to your wallet provider upon your written request. Account data is retained for the minimum period required by applicable law, after which it is securely purged from active systems.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We take a layered approach to protecting your account and personal information. Below are the specific practices we maintain so you can understand exactly how your data moves through our systems and what safeguards sit between your information and any external threat.

Encryption Standards

All data transmitted between your device and our servers uses SSL encryption. Stored personal data is encrypted at rest. This applies equally whether you access the lobby from a mobile browser in Makassar or a desktop session elsewhere.

Cookie Management

We use session cookies for login persistence and analytics cookies to understand traffic patterns. No third-party advertising cookies run on our pages. You control cookie preferences through your browser settings at any time.

Account Verification

Before processing any data request — access, correction, or deletion — we verify your identity through the phone number or email linked to your account. This prevents unauthorised parties from obtaining or altering your information.

Data Retention

We keep transaction records and account data for the minimum period required by applicable local regulation. Once that period expires, data is securely removed from active databases and backup systems within a defined purge cycle.

Payment Data Isolation

Your DANA, OVO or GoPay wallet credentials never pass through our servers directly. Deposits route through the wallet provider's own authentication layer — your PIN confirmation happens inside their app, not ours.

Right to Request Changes

You can ask us to correct inaccurate personal details, export a copy of your stored data, or request full account deletion. Submit these requests via live chat or email and we will action them once identity verification is complete.

Common Questions About Our Legal Policies

Below are the questions our support team receives most often regarding data, account terms, cookies and eligibility. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, phone number and the wallet identifier you choose for deposits (DANA, OVO or GoPay). This is the minimum set needed to verify your identity and process transactions securely.

Yes. Contact us through live chat or email with your registered account details. After verifying your identity, we will compile and send a copy of all personal data currently stored in our active systems.

Send a deletion request through our support email or live chat. Once your identity is confirmed, we will close the account and begin the data purge process. Certain transaction records may be retained where local law requires.

We do not sell or trade your personal data for marketing. Data may be shared only with payment processors (DANA, OVO, GoPay) to complete your transactions, or with authorities where a valid legal obligation exists.

We use session cookies for login and analytics cookies for traffic understanding. No external advertising trackers run here. You can disable or clear cookies through your mobile or desktop browser settings at any point.

No. Wallet authentication happens inside the DANA or OVO app itself. We receive a transaction confirmation once your deposit clears, but your wallet PIN and credentials never touch our infrastructure.

Access depends on local law and is available where local regulations permit. It is your responsibility to confirm that creating and using an account does not conflict with applicable rules in your region before you register.

We reserve the right to limit or close accounts that originate from jurisdictions where our service is not permitted. If your region status changes, contact support to discuss your options before attempting to log in.

Transaction data is retained for the minimum period mandated by applicable regulation. After that window closes, records are removed from active databases and subsequently from backup storage during scheduled purge cycles.

Open a live chat or email our support team. Specify which details need correction — for example, a changed phone number or email. After identity verification, we update the record and confirm the change back to you.

How We Handle Your Data and Account Terms

Reach Us About Legal or Data Requests

Data Handling, Security and Your Account Rights

Encryption Standards

Cookie Management

Account Verification

Data Retention

Payment Data Isolation

Right to Request Changes

Common Questions About Our Legal Policies

01 What personal data does arjuna4d collect when I register?

02 Can I request a copy of all data you hold about me?

03 How do I ask for my account and data to be deleted?

04 Does arjuna4d share my information with third parties?

05 What cookies does the site use and can I disable them?

06 Is my DANA or OVO wallet information stored on your servers?

07 Who is eligible to hold an account?

08 What happens if I access the site from a restricted region?

09 How long do you keep my transaction records?

10 How can I correct inaccurate personal details on my account?

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